1.4 Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time.

1.5 For a full schedule of delivery prices phone our sales office 01325 257837 or  07807 604 553

1.6 Payment by cheque, to Word of Design Ltd, 62 Elton Parade, Darlington, County Durham, DL3 8PQ
Please allow 5 days for cheque clearance.


2.0 Returns
2.1 If your goods arrive faulty or damaged, or a fault becomes apparent in the first 7 working days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned.

2.2 If the goods are not faulty you have 7 working days from the day after the goods arrive to cancel the order and return the goods for a refund. A refund will be provided within 30 days.

2.3 If any returned goods are not faulty a 30% restocking fee will apply. (Please note that the refund is issued to the card used for the original purchase). A refund fee will be deducted by PayPal 

2.4 All returned goods to be sent recorded delivery, please obtain a PROOF OF POSTING certificate from your carrier when returning goods as we cannot be held responsible for parcels lost on return to us.

2.5 All returned goods to be sent to Word of Design limited, 62 Elton Parade, Darlington, County Durham, DL3 8PQ

2.6 Cancellations. Orders that are cancelled prior to despatch will be subject to a 5% cancellation fee. Cancellations to be confirmed in writing or by email.

3.0 VAT, Import Duty and Other Sales Taxes

3.1 Word of Design Limited T/A direct-lines.com VAT registration Number 915 7381 12

3.2 Many countries charge duty on goods at the point of import, these will normally be collected by the courier used to deliver your goods - this is a charge levied by your government not by Word of Design Ltd and we have no control over it.


4.0 Privacy
4.1 We do  collect the information given at the time of your order. This information is not disclosed to any third party and is collected by Word of Design Ltd

4.2 We do not email customers except in connection with your order, you will receive no newsletters, special offers or other spam. From time to time your address details may be used for postal marketing.

4.3 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.

4.4 All information is collected lawfully and in accordance with the Data Protection Act 1998

4.5 If you wish to opt out of any postal marketing please email your details to info@wordofdesign.co.uk

4.6 We can provide a full schedule of all information collected on an individual for a fee of £10.00, we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 40 days of required level of identification.

4.7 If you have any questions about information privacy at direct-lines.com please contact info@wordofdesign.co.uk



5.0 Security
5.1 On order processing pages we use PayPal who operate a secure site using SSL certificates

5.2 If you have any questions about security at  Word of Design Ltd please contact info@wordofdesign.co.uk

5.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.



6.0 Pricing
6.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.

6.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or offer the opportunity for the customer to cancel the order.

6.3 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.



7.0 Business Customers
7.1 If you are a business or if the goods are used wholly or in part for business purposes, we shall not be liable to you for any business loss including loss of profits, (whether direct or indirect) data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury. You will not export any goods purchased from us in contravention of United States of America export controls.


8.0 General
8.1 We reserve the right to decline any order for any reason.

8.2 These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

8.3 Direct-Lines.Com is the trading name of Word of Design Ltd Company No 6015281

9.0 Products
9.1 As the conditions of use are beyond our control no liability can be accepted for any loss, damage or injury howsoever caused.

9.2  It is the buyers/users responsibility to ensure the items are attached to the wall securely and safely.



The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer